Mobile Password Reset

If you have forgotten your password, you can reset it through the Mobile App. 

Step 1:

Open the URL listed in your Welcome Email 

Step 2: 

Click "Forgot your password?" 

Step 3:

Enter your email address. (Your Email Address must be entered exactly as it appears in your Welcome Email.)

Step 4:

Click “Reset” and a verification code will be sent to you. 

Step 5:

Once the reset code has been received, click "I already have a reset code"  

Step 6:

1. Enter your details:
   • Your Email Address must be entered exactly as it appears in your Welcome Email. 
   • Verification Code must match the code emailed to you. 
   • Choose a Password and then verify it by typing it again  

Step 7:

Click the Reset button. You will then be prompted to login with your new password.

Please note, not all sites have CIRYS Mobile enabled. If you have not received a Welcome Email, please reach out to your administrator to determine if this feature is available for you.